Frequently Asked Questions

Measure, fold and care

Should I shop by liters or by floor space?: Use the listed capacity to compare how much each basket holds. Check the outer dimensions separately to confirm it fits your room, including clearance for lids and handles.
Will the hamper fold for storage?: Look for a collapsible or foldable construction in the description. If the basket folds, compare any listed folded dimensions with your shelf or closet.
What material should I choose for a laundry area?: Compare the basket body, frame and liner materials. Consider ventilation, portability and the item’s instructions for use around moisture.
How can I clean the basket and liner?: Check whether the liner is removable and how it should be washed. Follow the basket material’s separate care instructions and let cleaned components dry before reassembly.

How does ordering work?: This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
How long does order processing take?: Order Processing Time: 1–2 Business Days.
How long does shipping take after dispatch?: Shipping Transit Time: 3–5 Business Days.
Where is standard shipping free?: Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
When should my order arrive?: Total Estimated Delivery Time: 4–7 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.

How do I request a return?: Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
How do I reach customer support?: Email [email protected] or call +1 (617) 777-6939 Monday through Friday. Share the available floor space, desired capacity and listing name.
Who pays return postage?: Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.

Hampelora
[email protected]
+1 (617) 777-6939
613 Bunker Dr, Mebane, NC 27302, US

Customer support is available Monday through Friday.